Privacy Policy

Draft policy pending legal review. This page has been written to reflect the Australian Privacy Principles under the Privacy Act 1988 (Cth) in general terms, but it has not been reviewed by a qualified lawyer and should not be published or relied upon until it has been. Update the effective date once reviewed and approved.

1. Introduction

Harbour Bridge Press ("we", "us", "our") provides publishing services to authors, primarily in Australia. This policy explains how we collect, use, disclose and protect personal information in connection with our website at https://www.harbourbridgepress.com and our publishing services generally.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following kinds of personal information:

• Contact details you provide through our forms: name, email address, telephone number.
• Information about your manuscript and publishing needs: genre, word count, manuscript status and any description or notes you provide.
• Manuscript files and other documents you upload or send to us.
• Correspondence between you and our team, including emails and call notes.
• Basic technical information generated by your browser when you visit our website, such as your IP address and browser type, collected by our hosting provider for security and operational purposes.

We do not use third-party advertising or analytics tracking scripts on this website, and we do not collect information through cookies for marketing or profiling purposes.

3. How we use your information

We use personal information to:

• Respond to your enquiry and assess manuscripts you submit;
• Provide quotes and deliver the publishing services you engage us for;
• Communicate with you about your project;
• Meet our legal, accounting and record-keeping obligations;
• Maintain the security and proper functioning of our website and systems.

We do not use your information to send unsolicited marketing unless you have separately opted in, and you may opt out at any time.

4. Manuscripts and creative work

Manuscripts and related material you submit are used solely to assess your project and, where you engage us, to provide the services agreed. We treat submitted manuscripts as confidential. We do not publish, distribute or use your manuscript for any purpose beyond your engagement with us without your written consent.

5. Disclosure of information

We do not sell personal information. We may disclose information to:

• Staff and contractors directly involved in delivering your project (editors, designers, typesetters, narrators) on a confidential, need-to-know basis;
• Our email and hosting service providers, solely to operate our systems;
• Regulatory or law enforcement bodies where required by law.

Where a service provider is located overseas, we take reasonable steps to ensure your information continues to be handled in accordance with the Australian Privacy Principles.

6. Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes it was collected for, including ongoing legal, accounting or reporting requirements, after which it is securely deleted or de-identified.

8. Access and correction

Under the Australian Privacy Principles, you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.

9. Complaints

If you have a concern about how we have handled your personal information, contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Children's privacy

Our website and services are directed at adults, including authors and parents or guardians submitting work on behalf of a young author. We do not knowingly collect personal information directly from children without appropriate consent.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last revised. Material changes will be reflected here.

12. Contact us

For privacy questions or requests, contact us at info@harbourbridgepress.com, by phone on +61 2 8531 1369, or by post to 1 Broughton Street, Parramatta NSW 2150, Australia.